Complaints and Guarantee

Complaints and guarantee 

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Can I return an article easily?

Right of cancellation

First you have to explicitly exercise your right in written or electronic form (by letter, fax, email, telephone or by returning the goods). For this you can use the model cancellation form, but this is not mandatory. The above-mentioned right of cancellation is open to you for a period of 14 days. The time period commences as soon as you or a third party (designated by you) receive the goods. You have observed the time period allowed if you send your withdrawal or return the goods in a timely manner, that is to say by the end of 14 days. In the event of a withdrawal you must return the goods that you have already received to United Navigation GmbH c/o KOMSA Logistikzentrum, Niederfrohnaer Weg 1, 09232 Hartmannsdorf, Germany without delay and not later than within a period of 14 days. We will bear the cost of returning the goods within Germany.

If you withdraw from the contract, we reimburse to you all payments received from you, including the delivery costs which you payed in your order (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) within 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the order. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.

Each shipment contains information about your right and the legally required information on distance contracts.

Detailed information about the right of cancellation and on the consequences please refer to § 2 of our terms and conditions.

The simplest and cheapest way to return goods is to use the DHL return label attached to the goods if they were delivered within Germany and post the package at the nearest DHL Packstation, branch or agency. We kindly ask customers returning goods from countries outside Germany to pay the postage. In order to be able to ensure the fastest and simplest possible processing of a return, we need the returned goods to be in a complete a condition (all accessories, manuals, instructions for use etc.) and packed in suitable packing for transportation. Your return can be allocated correctly and with greater speed if you complete and enclose in the package you return to us the return form which was sent with your goods.

Our price offers are calculated with extremely tight margins so we hope you will appreciate that we are unable to pay the costs of transporting return consignments from abroad.  The costs of any transport insurance which you choose to take out cannot be reimbursed under any circumstances.

Once we receive your consignment, we will check the items it contains. We will then refund your purchase price subject to the restrictions which are listed below:

We wish to point out expressly that you will have to pay compensation for lost value that is caused by the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. You will certainly understand that goods which have already been used cannot be sold to other customers. There is no obligation for compensation for lost value in the case of unused goods which are sealed in their original packaging.

The right of cancellation does not apply to distance selling

  • For the supply of audio or video recordings or computer software in a sealed package if the delivered data carriers have been unsealed by the consumer.
  • For digital content (download products) if the customer has explicitly agreed that the execution of the contract can start, before the end of the cancellation period is reached. And if the customer is aware and has agreed that by this consent, and upon start of execution of the contract, he will lose the right of cancellation for digital content (download products).
  • For contractors within the meaning of § 14 of the German Civil Code who have acted upon their professional activities when concluding the contract. 


Guarantee
We give a 24 month guarantee on all new goods we supply. Please contact our Service & Support Team
if you have a claim under the guarantee. Here you will find the right telephone number>>

Important note:
On this point please note our General Terms and Conditions of Business.

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How do I return an article within the withdrawal period?

(These instructions only apply to articles which you bought directly from the Becker Online Shop. If you wish to return articles which you purchased from normal retailers or from another online shop, please contact the relevant retailer directly.)

If you wish to make use of your 14 day right of withdrawal, please use the return form enclosed in your package and the DHL return label as below:

Please note the points below when returning goods:

  • Please take good note of the information on your right of cancellation in the Becker Online Shop or in our General Terms and Conditions of Business. You will find these enclosed with the consignment.
  • Please complete this Return Form and enclose it to the reshipment.
  • Please pack the goods to be returned carefully so that they are properly protected (the best way is to use the original packaging).
  • Please use the following address for the reshipment:
    • United Navigation GmbH
      c/o KOMSA Logistikzentrum
      Niederfrohnaer Weg 1
      09232 Hartmannsdorf
      Germany
  • Please ensure sufficient postage for the reshipment back to Germany
  • Drop off the package at the nearest post office

You can find additional information on the return of goods in the section “Information on the Right of Withdrawal” in our General Terms and Conditions of Business at http://shop.mobilenavigation.mybecker.com/AGB.

Please note:

  • If your device is damaged or is not working it must be sent to our Repair Center for repair. Please let us know in advance if you are going to do this by calling our technical hotline at +49 (0)711 20700900. The hotline will give you what is called an “RMA number“ which is needed for the consignment. The return label enclosed when the goods were originally sent to you CANNOT be used for the despatch of goods to us for repairs. Unjustified returns or return sent to the wrong address will be sent back to you.
  • In accordance with our General Terms and Conditions of Business (§2 “Right of Withdrawal” to be found at http://shop.mobilenavigation.mybecker.com/AGB), the return of maps, software and electronic data-carriers is absolutely excluded if the seal is broken and the goods are no longer sealed and in their original packaging. We trust you will understand that unjustified returns will be sent back to you.
  • We wish to point out that you are liable for losses in value which are caused by improper treatment of the goods and/or by use for the purpose intended and that you may have to pay compensation (on this point see §2 “Right of Withdrawal” at http://shop.mobilenavigation.mybecker.com/AGB). Please therefore be sure to check the goods purchased from us in approximately the same manner as would have been possible if they had been purchased from a shop. Please keep the original packaging and all the original components of the goods until you have decided not to make use of your right of withdrawal.
  • If you are returning storage media or devices with storage media, please note that no data may be still stored on the media when you return the goods to us. You are responsible for deleting all confidential and personal data loaded onto the device prior to returning it to us.

Please remember that items returned to us can take a few days in the post and that our Returned Goods Department may take a little while to process the goods.

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What happens if an article is defective?

If it should happen that an article is defective or does not work as you expect, you can send the defective item back to us for repair.

Please contact our Service & Support Team by phone. Here you will find the right telephone number>>


We trust you will understand that we can only exchange the goods or repair them free of charge if they are truly defective. If, on the other hand, they should not be defective we reserve the right to invoice you for the costs we incurred in checking the goods.

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Is there a restriction of warranty for special offer items?

Sales of special offer items have no effect on the product’s warranty, unless otherwise specified in the product description. Read more about special offer items here >>

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What happens if a consignment is lost?

If one of our packages or a complete consignment should fail to reach you, we will take up the matter on your behalf if you ask us to do so. We trust you will understand that if the goods are lost we need an affidavit from you that you have not received the goods. In this case please contact our Shop Team at shop@mobilenavigation.mybecker.com.

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What support can you offer me if I have application problems?

If, contrary to expectations, you have problems with a product you purchased from us, our Support Department and its technically trained specialists will be happy to help you with all you application problems.

Please contact our Service & Support Team by phone. Here you will find the right telephone number>>

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Making direct use of manufacturers’ guarantee services

In the case of many items in our product portfolio, defective equipment can be returned directly to the manufacturer. In many instances you can also make use of an on-the-spot service provided by the manufacturer within the guarantee period. Please take advantage of these possibilities if you need them. It is uncomplicated and normally means that repairs take up to 2 weeks less time. If you contact the manufacturer, it is best if you have the serial number and your proof of purchase available. You will find a manufacturer’s guarantee certificate inside the product packaging.

 

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The billing address listed in the order is wrong, how can I change it?

A retroactive change of the billing and / or shipping address is no longer possible after completion of the order.

* incl. statutory VAT, plus shipping / ** Electronic Service