Shipping and Charges

• How high are the shipment costs?
• How long is the delivery time?
• Who carries out the delivery of the order?
• Is a delivery to a mailbox possible?
  
• Foreign orders and customs regulations
• How can I retrieve the delivery status of my order?
• Is the order insured while it is being shipped?
• How can I order with VAT identification number?
• Why could/can my order not be delivered?
• Can I return an item without any problems?

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How high are the shipment costs?

Our shipment costs are made up of two pricing elements. On the one hand, there is the flat-rate logistics charge which is incurred for providing the goods and packaging them properly, and on the other there are the costs of delivering the goods, which differ depending on the shipment method used, e.g. standard or express delivery, and the value of the shipment. Our delivery costs always include the cost of insurance.

Overview of the most important information:

 

	Standard Delivery	Express Delivery
Germany	6,95 €	14,95 €
Zone 1: Belgium, Denmark,  Luxembourg, Netherlands, Austria	9,95 €	currently not possible
Zone 2: France, Great Britain, Sweden, Switzerland	14,95 €	currently not possible
Zone 3: Finnland, Ireland, Norway, Portugal, Liechtenstein, Slovac Republic, Slovenia, Bulgaria	19,95 €	currently not possible
Zone 4: Estonia, Lithuania, Poland, Czech Republik, Hungary, Romania	24,95 €	currently not possible

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How long is the delivery time?

You can choose between standard delivery and express delivery.

Standard delivery
With standard delivery, goods which are in stock in the warehouse are delivered within 2 to 4 working days. In case the goods are currently not in stock, you will find the information on the expected delivery time in the detailed view of the desired product under “Delivery Period”.

Express delivery
If you would like a particularly fast delivery, we offer express delivery as a special service. Orders of goods which are in stock in the warehouse that we receive no later than 2pm (Monday to Friday apart from public holidays) will be shipped on the same day and be delivered the following working day (Monday to Friday apart from public holidays) between 8am and 6pm.
Please note that only items which are available for delivery immediately can be delivered to you the following day, regardless of their express status. Please note in relation to this the corresponding presettings in the detailed view of the desired product under "Delivery Period".

Note on different delivery dates for your order:
If your order includes items which have different delivery periods, this order will only be dispatched once all of the items in your order are fully ready for you to receive.

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Who carries out the delivery of the order?

We generally use DHL to deliver our orders. With some individual countries to which we deliver, we reserve the right to choose a transport service provider that is cheaper for you.

Please note that you should be at home to receive your order when it is delivered. As part of your order, you have the option to specify an alternative delivery address if necessary. If nobody is at home when DHL attempts to deliver your items, you will receive a notification in your letter box about the failed attempt to make delivery. The date on which another attempt at delivery will be made will be noted on this. DHL generally makes three attempts to deliver your items, then the goods are returned to us.

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Is a delivery to a mailbox possible?

Unfortunately, DHL is not able to deliver a shipment to a mailbox. Please understand that we can send an order only with a valid post address.

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Foreign orders and customs regulations

The Becker Online Shop receives orders from many countries in Europe. 

The Becker Online Shop offers you a language selection with a choice between German and English. You can choose the language you want in the selection window at the top left.

The currencies available for you to choose from are EURO, Swiss francs and English pounds.

We endeavour to deliver your order right across Europe. The overview of countries which we deliver to can be seen from the shipment cost table provided above.

Please note here that under some circumstances it is possible that both the products which can be ordered in the respective language and the shipment costs and fees may vary depending on the delivery address of the order. Shipment is provided ex Germany by DHL Deutschland and is handed over to DHL's partner company in the respective country at the border. Express delivery is currently not possible with deliveries to foreign countries.

With deliveries to foreign countries, it is possible that customs and import charges may be levied in the country of destination as soon as the parcel reaches your country. The recipient is responsible for paying these charges. Customs clearance charges must be paid by you; we have no influence over these charges and are also unable to predict how much they will be. Customs regulations vary from country to country. If you would like more detailed information about this, please contact your local customs office.

On the customs forms for parcels sent to countries outside of the EU, the value of the items included in the delivery is listed by product type. We reserve the right to provide the customs authorities with appropriate details to make the procedure simpler for our customers or because we are obliged by law to do so. Customs officials are entitled to open parcels to check them, and we have no influence over this.

Your order is shipped by DHL and its partner companies.

Restrictions

Please note that for products which are shipped internationally it is possible that some of the services offered by the manufacturer may not be available, instructions, user guides and safety warnings may not be provided in the language of the country of destination, the products (and accessories) may not be designed in accordance with the standards, specifications and/or labelling obligations which apply in the country of destination, the products may not correspond to the electrical voltage and other electrical standards in the country of destination (and therefore if necessary an adapter or converter may need to be used). You are responsible for ensuring that the product can be legally imported into the country of destination. When an order is placed in the Becker Online Shop, the recipient is the importer and must comply with all of the laws and regulations of the country of destination.

Data protection

Protecting your privacy is very important to us. In our Data Protection policy we inform you about the handling of your data. Click here for the Data Protection policy >>

Return consignments from abroad

The above-mentioned terms and conditions also apply to all replacement products which we send out if the original consignment was not faultless.

When you return a product to us, you are the exporter from the country of destination. Legal title and the loss risk are transferred to us as soon as the goods arrive at our logistics centres. Our price offers are calculated with extremely tight margins so we hope you will appreciate that we are unable to refund the costs of a return consignment from abroad. The costs of any transport insurance which you choose to take out cannot be reimbursed under any circumstances.

Swiss customs regulations for private individuals using the postal service

Each consignment from abroad is subject to customs charges and value added tax. When using the postal service, the customer is regarded as the importer and is obliged to pay the amounts which are incurred in relation to this. They are levied by the Swiss Postal Service when the consignment is delivered.

You can find more details on the websites of the Swiss Customs Administration.

• Import tax (VAT) and de minimis threshold
  The items which are purchased in the Becker Online Shop are subject to import tax. However, this is only levied if the amount of tax is at least 5 CHF (de minimis threshold).
  You can find the latest tax rates on the websites of the Swiss Customs Administration.
• Postal service charge
  As soon as the amount of tax exceeds 5 CHF, a consignment becomes liable to charges. In these cases, in addition to the import charges, a handling fee of the Swiss Postal Service, the so-called "postal service charge", is also levied.
  From 1 October 2008, to simplify the process for paying customs duties, a charge of CHF 18.00 is levied on tax amounts up to CHF 500.00 and a charge of CHF 35.00 is levied on tax amounts of over CHF 500.00.
  This postal service charge is also subject to value added tax. It is generally levied per parcel.

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How can I retrieve the delivery status of my order?

You can retrieve the delivery status of your order directly online at any time. When you receive your confirmation of shipment, your order is deemed to have been accepted and the purchase contract concluded. In the confirmation of shipment you receive by e-mail, you will find a parcel tracking number and a link to our transport service provider. Via this link you can view the delivery status of your order directly online.

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Is the order insured while it is being shipped?

All goods which are ordered from us are always insured against loss or deterioration while they are being transported.

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How can I order with VAT identification number?

If you as a customer from abroad (EU countries) have a value added tax identification number (VAT, VAT ID No., VAT ID)  and want to order exempted from value-added tax in our Online Shop, please contact our Order Hotline at +49 (0)1805.350.444 (0,14 EUR/min. from a German landline, prices for mobile calls max 0,42 EUR/min.). Please keep your VAT ready. Of course it is also possible to send us your request or order by post or fax on paper with your official letterhead with a signature and stamp on it.

Send by fax to:
Becker Shopping Team
Fax number: +49 (0)1805.351.444*
(*14 ct./min. from a German landline, mobile phone prices no more than 42 ct./min.)

Send by post to:
Becker Shopping Team
c/o EES Euro Electronic Service GmbH
Gießener Str. 28
90427 Nürnberg
Germany

Please note, that it is not possible to give consideration to the value added tax identification number at a later date.

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Why could/can my order not be delivered?

It is possible that consignments may be returned to our returns department with the remark "undeliverable" attached to them. In these cases, our returns department shall arrange for the value of the goods to be refunded.

If you are still interested in purchasing the items, we would ask you to submit your order again at http://shop.mobilenavigation.mybecker.com. Please take this opportunity to check your address details. We would like to ensure that you receive all your orders. Unfortunately, our returns department is unable to resend a consignment which has been deemed undeliverable.

Please contact us if you have doubts about whether a consignment can be delivered and you have not yet received any message about a refund. You can view the current status and progress of your consignment with the aid of the parcel tracking number quoted in the confirmation of shipment e-mail at www.dhl.de.

We are unable to find out the precise reason in individual cases why the consignment could not be delivered by DHL. Our recommendation: Ask on the ground locally - either the courier directly or at the relevant office.

The reasons why an order cannot be delivered are generally:

• Incorrect or incomplete address. If the delivery address is incomplete, incorrect or out of date, the consignment is returned to us.
  To correct or delete a delivery address for future orders, please log in at http://shop.mobilenavigation.mybecker.com with your customer login details (e-mail address) and please go to "Invoice and delivery settings" under My Account. Unfortunately, it is not possible to correct the delivery address on a consignment which is already in the process of being delivered. In this case, please contact us as soon as possible by phoning: +49 (0) 1805 – 350 444 (14 ct./min. from a German landline, mobile phone prices no more than 42 ct./min.). We will pass on the change to your delivery address to DHL immediately. Unfortunately, we are unable to guarantee that it will be possible to implement this change in time before DHL makes a final attempt at delivery.
• PO box address. We generally advise against providing PO box addresses. We are unable to guarantee that consignments sent to PO boxes can always be delivered.
• Attempted delivery unsuccessful. The courier attempts to deliver your order to you or another member of your household. If this is not possible, they generally attempt to deliver to a close neighbour and notify you of where they have left the parcel with a notification slip in your letter box. DHL generally makes up to 3 attempts to deliver your parcel.
• Not collected from the post office, DHL Express depot or pack station. If the courier is unable to deliver the consignment to you or leave it with a neighbour, it will be kept for 7 working days at your post office, the pack station or at the DHL Express depot for you to collect. The courier will generally leave a notification slip in your letter box.
• Refused acceptance. Sometimes recipients of gifts mistakenly refuse to accept a consignment because they were not expecting to receive a gift. If the gift order is submitted a second time, it is advisable to notify the person who is scheduled to receive the gift that a parcel is on its way from the Becker Online Shop.

Another tip:

You also have the option of arranging specific delivery contracts (for example tower block, garage, petrol station contract) with the relevant delivery office.

Information about which delivery office is responsible for you can be obtained from your local post office.

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Can I return an item without any problems?

(1) Private customers

Right of cancellation
You may cancel your contractual declaration within 14 days without having to specify any reasons in text form (e.g. letter, fax, e-mail) or – if you have the goods delivered before deadline - by returning the product. The cancellation period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before you have got the necessary information of article 246 § 2 in conjunction with § 1 para 1 and 2 EGBGB and our obligations pursuant to § 312e para 1 sentence 1 of the German Civil Code (BGB) in conjunction with article 246 § 3 EGBGB. The prompt sending of the cancellation or the product shall be sufficient to comply with the cancellation deadline. Please send your cancellation by returning the goods to the following address: Becker Shop Team c/o Schiffer Service GmbH, Retourenabteilung, Industriestraße 14-16, 52134 Herzogenrath-Kohlscheid, Germany or in written form per E-Mail: shop@mobilenavigation.mybecker.com

Please refer to our Terms and Conditions with more important information about your Right of cancellation for the supply of goods, and your Right of cancellation for the provision of services and the respective Consequences>>

Each delivery includes information about your Right of cancellation and the legally required information about distance sales contracts.

The easiest and cheapest way for you to return your goods is to use the DHL return label which is enclosed with your delivery (within Germany) and to take the parcel to your nearest post office or courier agency. If you want to reship from abroad, please ensure sufficient postage and drop off the package at the next post office. In order to be able to ensure a fast and easy processing of a return, we need the goods as completely as possible (all accessories, manuals, instructions, etc.) and packedin a suitable transport packaging. In addition, your return can be assigned more quickly and correct ifyou include the completed return form which is enclosed in your package.

Once we receive your consignment, we will check the items it contains. We will then refund your purchase price subject to the restrictions which are listed below:

We explicitly wish to point out that you must pay compensation for any deterioration in the condition of the goods you ordered from us caused by designated use thereof. In addition, you are also liable for any reductions in the value of the goods supplied caused by inappropriate handling. You will of course appreciate that goods which have already been used can no longer be sold to other customers. An obligation to pay compensation does not apply in the case of welded goods which are still in their original packaging and have not been used. Nevertheless, you are at liberty to check the goods you have purchased from us in the same manner as would be possible in a shop, for example.

The right does not apply to distance sellings

• which are by their nature not suitable for return or
• the supply of audio or video recordings or software if the delivered data carriers have been unsealed by the consumer.

Our price offers are calculated with extremely tight margins so we hope you will appreciate that we are unable to pay the costs of transporting return consignments from abroad.  

The costs of any transport insurance which you choose to take out cannot be reimbursed under any circumstances.

(2) Corporate customers

Return
As a commercial customer, you have the right to return unused and unopened items in their unsealed packaging without giving any reasons within a period of 14 days from when you receive the goods. If you wish to make use of this option, please contact our Shop Team or send the items in question with sufficient postage paid and sealed in their original packaging to

Becker Shopping Team
c/o Schiffer Service GmbH
Becker Online Shop
Industriestraße 14-16
52134 Herzogenrath-Kohlscheid
Germany

After the items have been checked, you will generally receive an immediate refund of the purchase price.